Frequently Asked Questions

Will there be a training session for STELA?

In the first instance, please phone us with any STELA enquiries, we will be happy to guide you through. If you wish to book a training session please email DSD.StelaHelpDesk@sa.gov.au

If you are a Non Registered Training Organisation, please contact the STELA help desk to have the details added or updated. If you are a Registered Training Organisation, your details come from www.training.gov.au and will need to be updated by ASQA

If you are a Non Registered Training Organisation, please contact your funding coordinator to have details added or updated. If you are a Registered Training Organisation your details are uploaded from NTIS (National Training Information Service) and will need to be updated by the DFEEST Quality Branch. Email DSD.quality@sa.gov.au

Can I use STELA as my reporting system for other states?

No. States and Territories have different requirements and STELA does not meet all of them. Contact the STA from the state or territory where the training is being delivered to discuss AVETMISS reporting. STA
Refer to our list of AVETMISS compliant software systems if you wish to purchase a system which enables reporting in all states and territories. AVETMISS Compliant Software Suppliers

Can I use STELA to report my Fee for Service training too?

Yes you can report Fee for Service training into STELA in the same manner as you do other government funding i.e. direct entry or uploading files. This training will also be loaded by NCVER into the CCOS system for you so you can report to ASQA in June each year.

Under the www.skills.sa.gov.au under STELA – Learn more you will find a spread sheet to fill out which will tell us all we need to know about your module, we’ll then add the module(s) to STELA for you and link it to your organisation.

We have a spreadsheet for you to fill out which will tell us all we need to know about your module, we’ll then add the module(s) to STELA for you. Email DSD.StelaHelpDesk@sa.gov.au to request the spreadsheet.

The system keeps crashing and referring us to the password screen again - this sometimes then requires us to go through both password screens and sometimes not.

Because your iChains password allows you access into the DFEEST intranet, for security reasons it is set to disconnect users after 20 minutes of inactivity, much like an internet banking website. If your system is crashing at lesser intervals i.e. after 5 or 10 minutes of inactivity, the cause may be your individual or your organisations internet security settings.

Can I change my iChains Password?

IChains provide access through the DFEEST firewall, for security reasons we are unable to change iChain passwords. If you forget your password a new one will be created, call the STELA Helpdesk on 8226 3050.

Where can I get help with using STELA?

You can look up the STELA Online Manual on the Home page of STELA, you can look at specific instruction sheets at http://www.skills.sa.gov.au/Access-our-sites/STELA or you can ring 8226 3050 or email the STELA helpdesk on DSD.StelaHelpDesk@sa.gov.au